📃 Return & Exchange Policy
📦 Return & Exchange Policy
Thank you for shopping with us! At [Your Brand Name], we value your satisfaction and want to ensure you have a smooth and hassle-free shopping experience. Please read our return and exchange policy carefully before placing an order.
🔄 Eligibility for Return & Exchange:
Returns and exchanges are accepted within 7 days of receiving your order.
The product must be unused, unwashed, unaltered, and in its original packaging with all tags and labels intact.
Returns and exchanges are only applicable in the case of:
Wrong product received
Size issues
Defective or damaged item
🚫 Non-Returnable Items:
Products bought during sale/discount offers
Items showing signs of use, wear, or damage not caused by us
Customized or personalized products
🔄 How to Initiate a Return or Exchange:
Email us at [your email address] or WhatsApp us at [your WhatsApp number] within 7 days of receiving the product.
Mention your Order Number, Product Name, and Reason for Return/Exchange.
Our support team will guide you through the next steps.
🚚 Return Shipping:
For damaged, defective, or wrong product received: We will arrange a reverse pickup at no extra cost.
For size exchanges or change of mind returns: Return shipping charges will be borne by the customer.
💸 Refund Process:
Refunds will be processed within 5-7 working days after we receive and inspect the returned product.
Refunds will be credited to your original payment method or as store credit/coupon (based on your preference).
COD orders will be refunded via bank transfer or UPI after collecting account details.
📌 Important Notes:
Please pack the product properly to avoid damage during transit.
We reserve the right to refuse a return if the product doesn’t meet our return policy conditions.
Exchanges are subject to stock availability.
📞 Need Help?
For any return or exchange-related queries, feel free to reach out to us:
📧 Email: thapasports@gmail.com
📱 WhatsApp: +95845 74809
We’re here to help!
